Testimonials
Two roofers came. They both were very polite and very knowledgeable. One had 20+ years experience with slate and clay tile roof. They worked steadily for 3 days, all day from 8 till 4, in blazing heat. They were on time every day. Every day they cleaned up and took all the garbage and debris. We had leaks in several locations of the roof, since the work was completed no problems whatsoever. Prior to the work Mortenson sent us a highly knowledgeable former roofer, also a specialist with slate and clay roofs, who assessed the work to be done, this was well coordinated with roofers and the front office who made the contract. I also had a competitor come and do the same thing, the result was a ridiculous $ estimate, and an arrogant attitude, and not being able to come for 3 months at least. So the choice was clear = Mortenson. BTW: On purpose I waited several months to write this review to make sure that we had a few good rains to determine the success of the work!
Joe and Alex were on time, knowledgeable about all tile problems. They did a great job of repairing and replacing damaged areas. Price was excellent for work required.
We had Joe and Steve from Mortenson Roofing Co. come out to our almost 100-year-old house in Muncie, Indiana, to make repairs to our tile roof. Their work was fast, quick and they went out of their way (several times) to complete the job perfectly. But it wasn't just Joe and Steve who impressed us; their office staff, Ken, the manager, and the people we dealt with via email, helped make the entire experience completely painless. We had searched and searched for a company that would repair our antique tile roof for something less than a fortune - but we didn't want to sacrifice quality work. We don't mind paying for quality work, but the quotes we had prior to contacting Mortenson were ridiculous. Mortenson quoted us a fair price and completed the job on budget and in less time than expected. If we ever need roof work again, or if we ever know anyone who needs quality roof work done, Mortenson Roofing Co. will be the first place we call.
We hired Mortenson Roofing to help repair our tile roof on our 1926 Spanish stucco style home in Park Ridge. Every time it rained, we would get water in our living room. I had called 3 roofers out before finding Mortenson and all of them said they couldn't/wouldn't work on a tile roof. So, when my neighbor gave me Mortenson's card, I was cautiously hopeful. After making the call, their salesman Ken Swart set up an appointment with me to come see the roof. He was very easy to communicate with and accommodated my schedule. He climbed up on the ladder, took pictures of the problem and confidently told me that they could fix my problem. He also gave me a copy of the Know Your Consumer Rights brochure which is required by law (a mark of a professional contractor). I received the invoice in the mail a few days later, it was detailed and broken out by option. After contemplating the work for a few weeks (maybe months), we decided to go for it. They take credit cards which is a huge perk for those of us who like to earn miles! I paid 25% down and scheduled my job. On the day of the job, the two roofers arrived before schedule but patiently waited in their van until the official "start time." Tony and his assistant were very polite and efficient. They were able to repair the roof without any major issues and ended up replacing the flashing. The job looks beautiful, I'm so happy we found Mortenson. I actually want it to rain to test it out! I will definitely be using them in the future if we have any roof issues.
Mortenson Roofing - I appreciate everything you did for us. I know it was not the easiest project for you. Long story short:
Project: roof replacement
Reason: water in dining room and maids living quarters
First Step: Make appointments, collect proposals
Second Step: Decision, decision, decision...
Third Step: Find a good time to start the project
Then, time to start. The big project made me nervous. (Unnecessary) Ken, Jeff, Rick, and everyone who use to work for us - thank you so very much!! Thank you for your professionalism, excellent work, and great customer service.