Testimonials
After looking at all of our options, we decided to have Yossi replace our carpet in 4 bedrooms, hallway, loft and stairs.
Yossi visited our home, made recommendations regarding durability, color and direction the carpet should be laid.
From the extensive selection of carpet samples in his showroom, we were able to compare carpet options and either take home samples or order free samples delivered directly to our home so that we could compare and decide.
The process was very easy and simple.
The installation took one day with professional installers who stayed as late as need be to get the job done. They moved our heavy furniture and then placed it back ...all while taking care not to damage freshly painted walls.
Yossi - thanks for helping and supporting our remodeling project.
I cannot say enough good things about Joe, David & the TrueWest installers. First of all, Joe came out to measure my stairs and entire upper level for carpet because a small flood in the master bathroom had caused damage to the carpet in our master bedroom. Al of this carpet was high-end, patterned and less than a year old. But, the insurance company (and every contractor who came to bid the job) insisted it all had to be replaced because it would be impossible to match. Joe went above and beyond by hunting down the exact carpet we had and recommending that we only really needed to replace the bedroom. He assured me that his installers would match the pattern and create a seam so invisible that it would look original. I am so pleased that I trusted him! For a fraction of the price, my master is re-carpeted, and it looks like it was always there. In fact, it looks better because the transition they did to my tile bathroom is perfect. David made the whole process painless, and the installers - besides doing an amazing job and taking their time - cleaned-up so well it was hard to tell they'd been there. If you want great pricing, great product AND great workmanship, TrueWest is the only place in the Valley to choose.
Your professionalism and understanding to our needs were impeccable. Communication was amazing. Your workers were outstanding!!! We are so pleased with our new hardwood flooring. The floors came out beautiful. . Can't thank you enough.
I own a Granada Hills Townhome, and when the current tenant recently moved out, my Real Estate agent recommended replacing the ceramic tile hallway, living room, guest bathroom, and kitchen, with wood grain laminate. Visited a few flooring places in the valley, but decided on Truewest on Canoga Ave, after meeting Yosi (Joe) and David. They were very nice and took the time to show me the various quality levels, colors, and styles. When they notified me that the sample we picked out would take 30 days, and I needed to rent the property out ASAP, they offered me a better grade, available right away at the same price quoted, which was nice of them. Anyway, fast forward to installation day. Yosi told me that the job would be completed Saturday May 6th (old tile removed, floor prep, laminate and base board, all completed in in one day). Great, I trusted Yosi when he said the job would be competed on Saturday, so I scheduled my Real Estate agent to take her photos on Sunday. When I visited the condo Sunday, the installers had removed the toilet to install the laminate, but didn't put the toilet back. They left the toilet drain exposed, and the toilet disconnected. What a disaster, dust all over, refrigerator in the middle of the living room and the disconnected toilet sitting on top of the new laminate. I received a call from Yosi on Monday, telling me the job was completed, and I should check it out. (Apparently he didn't inspect it himself, but wanted me to). I told him I was there yesterday, and the job wasn't completed, as the appliances weren't put back, and the toilet wasn't re-installed. Guess what his reply was: "I'm not a plumber.' He said it wasn't part of the job (can you imagine a flooring professional saying that)? My agent wasted a full day, because Yosi expected me to re-install the toilet, which was removed by his installers. Anyway I shamed him into doing the work, but he wasn't happy about it. Later, I had my handyman clean up the unit, move the refrigerator back, and re-scheduled the photo shoot later in the week. Truewest has a lot of 5 star ratings, and if you check my ratings, I give out a lot of 5 stars too, but only when they are deserved. In my opinion, based on my firsthand experience with them, they are a 1 star operation. Also, I cancelled a future pending job I had with Yosi at another condo I own, based on my poor experience with Truewest Carpet, and I won't use them again. Very unprofessional company.
Went in today to look at carpet for our new home. We met with Joe. He was extremely knowledgeable and helpful. They have beautiful carpet, tile, granite, and wood. If you're looking for cheap apartment-type carpet, go to Home Depot, but if you're looking for beautiful, unique carpet, I highly recommend this store! They had carpet that I wouldn't choose for myself, but I admire the beauty of it. We found everything we needed! So easy!!