The spring on our garage door broke the day before Thanksgiving, of course with our cars inside the garage. the same day, they rearranged their schedule and made it to our house that morning. 30 minutes later, we had a working door. To Stephanie in the office, to the after hours emergency line guy, to the tech that came out, fabulous job! All around excellent service. If you have a garage door problem, this is the company to call!