John has over 25 years’ experience within the luxury hospitality industry managing hotels, resorts, and private clubs, in sales and marketing, finance and accounting, and operations, with an emphasis on customer relations and satisfaction. John also has extensive experience in business development, pre-opening, renovations, strategic planning, and design/implementation of customer focused standards of service quality. John attended the US Air Force Academy, and after military service he received an MBA in Finance and Marketing from the Barton School of Business at Wichita State University. John also attended the Stanford Graduate School of Business’ Advanced Management College.