Parks Tree, Inc.
Eastlake, OH 44095
Testimonials
We were happy with the way the crew cut down the tree, but disappointed with what our lawn and the neighbor's lawn looked like when all was said and done. I understand that there will be some yard damage, but we were not prepared for the amount of landscaping work that would need to be done to restore things after the crew left.
To make things worse, we found out that the neighbor's light post in their front yard had been damaged by a limb that fell. Understandable, but no one mentioned it. I had to find out from my neighbor after assessing the damage. Then, when I contacted our sales rep, he had to wait until he talked with the owner (who was actually there during the work). The sales rep called me back and I could tell he had the owner sitting next to him to guide him through the phone call. The owner was questioning my claim when it was OBVIOUS based on the tree branch marks in the yard and broken glass and plastic, that the damage was caused by the tree limb(s). If I were the owner, and I thought that even a light bulb was broken based on our work, I would have sent a guy to get a new light bulb and apologized. But they ignored it entirely. Then the owner acted like I was being a jerk for calling them and asking if they would help out with the cost of replacing it?!? They advertise that they are insured. I figured the idea of that insurance is to cover any damages they may cause. I guess not.
Also, we were left with HUGE divots, dents and even tire tracks in our yard, and even the neighbor's yard. Maybe that is to be expected? But no one had prepared us for that. I've seen other services place boards down in the yard to drive on so as not to leave tire tracks.
After multiple phone conversations with the sales rep, he agreed to have a crew come out and fill in the divots and tracks with top soil. Mind you, on their web site it reads, "Our tree workers pride themselves on their ability to work together in coordination to bring the tree down without damage to your home or landscaping. The clean-up crews ensure that your property and service area will be neat and tidy throughout the entire job and upon completion."
Then, after we removed the stump debris and saw dust (we opted not to pay them extra for that) I saw that the stump hadn't even been properly ground 2 inches below grade as stated in their estimate. It had parts still sticking up at least a few inches above grade (at least). Which brings me to why I was inspired to bother with this review. We had this done a year ago, and I am now trying to decide what to do with the stump. Dealing with Parks Tree was so exhausting and frustrating, that I gave in and stopped trying to get them to make things right. (I know I shouldn't have, but I had other things that took priority at the time).
We will now be paying another company to finish grinding the stump. I really got the feeling that the sales rep was between a rock and a hard place. It seemed like he knew things weren't right, but had to deal with the owner. I'm surprised at all the good reviews on here. I swear we are not the type of people that are hard to work with. If anything, we are usually too nice and don't demand much. Not sure if we got off on the wrong foot with this owner when originally negotiating a price or what? But I would never give my money to this guy again.
When we were shopping around for a service, Parks Tree gave the most expensive quote. We decided to go with them because we wanted the most professional service. In our experience, we would have been better off going with one of the less expensive competitors.
-----------------------------------------------
Update:
I saw a response to my review from the owner. He suggested that I call the office and also said they would grind the stump deeper. I made the call and they arranged to have it done at no extra charge. I came home one day to see the stump had been ground down below grade. We are now able to start the process of growing grass over that area.
Justin was very responsive, kind and professional in rescuing our cat who was stuck in a very tall tree for two nights. Justin came within 12 hours of talking with us. After assessing the situation, he put our minds at ease by assuring us that he would be able to help her. He was extremely skilled in climbing and retrieved our cat quickly and safely. We highly recommend Parks Tree!!
My neighbors had work done in their back yard. I just loved seeing the Park Landscaping trailer parked in my driveway, their materials all over my lawn, and their extension cord plugged into my outlets attached to my home using my electricity. It was pure enjoyment knowing i helped their company make money by providing electricty to their tools and easy access by parking a heavy truck and large trailer in my drive without prior permission. What a stellar crew! And the compensation of NOTHING for the inconvenience and stress they caused me was fantastic! 5 STARS!!!!
I am very pleased with the service we received from Parks. I have had several quote and Parks was by far the friendlies and most responsive to all of my questions and concerns. The job was done quickly and effectively. I highly recommend Parks Tree! I'll be honest, they left my yard cleaner than when they started. If I ever need further work done, Parks will be my first call.