Today is the coldest of days (-16) and unbeknownst to me, our Bosch tank less water heater froze up. After getting the runaround from Bosch itself and several other plumbing outfits, who wanted substantial fees just to come look, I was lucky to run across Matt at Fox Valley Plumbing. What a genuine guy! He was exceedingly generous with his time over the phone and advised me that it was almost certainly frozen. No valves to replace – just a simple defrost with a heat gun which I accomplished in about 1/2 hour. It’s rare to run into someone like Matt – engaging, knowledgeable, kind to others and even willing to help strangers over the phone. He’s at the top of my list going forward. Matt – you’re the best.
- Ross Rosi