Testimonials
The measurement and estimate was spot on and the install was flawless. There were lots of difficult aspects to this job in a 200+ year old house with hot water radiators and odd cutouts. Highly recommended.
An exceptional job, from the initial call, to customer service to the value to installation and top notch work. I had vinyl tile done and couldn't be more satisfied. I could not offer a higher recommendation.
Finally a contractor that showed up on time to view and bid the project, submitted their proposal on time, started and completed the project on time and did an excellent job. Kept to their price. Exactly how I like to do business. These people are real professionals and I would not hesitate to use them for my next home project. Project was for a DIY basement finish project. About 1200 SF with stairs, landings, hallways and rooms requiring carpet and padding.
We had a couple of "bumps" in the installation of sheet vinyl in our bathroom--let's just say that the installer had an off day. Having work done incorrectly is inconvenient, but what can be the REAL disaster is how a company responds to it. I was most impressed with Terri Tucker. She jumped all over this issue. On behalf of the company, she took responsibility for the error in the installation and ensured that it was reinstalled properly at no additional charge to us. She also took steps to ensure that the problem would not happen again with that installer. As a result, instead of having an overly stressful experience with this, we had to wait a couple of days and then everything was fixed. The only remaining issue was the dusty mess left behind on the surfaces of the bathroom, but I guess that is to be expected in a renovation project. We just cleaned it up, and that was that. Besides that project, we also had carpet installed in three rooms. It was done quickly and professionally--in and out in a day. No issues--everything looked good. The price that we were charged for these projects was reasonable. In terms of customer service, I'll say again that Terri is all over it. She's responsive and communicative, emailing and/or calling to ensure that we were always up-to-date about the job. I think that is a MUST when it comes to this field. If we need services in the future, I would be willing to work with this company again if Terri was our project manager.
Terri and Bruce were great to work with from start to finish. Bruce came out to measure our space, and provided an estimate in a timely manner. We went to their showroom and met Terri who answered our many questions with patience. Once we picked out our carpet, it was easy to schedule an installation date. The crew that came out did a fantastic job with the installation. The price was the most competitive we saw, and the initial quote was the final price - no surprises or add ons. Communication was always timely and complete, and professional to work with. We will use Tuckers Carpet when we update our flooring for other parts of the house.
very nice people to work with.on time and fast and very important good work
The vinyl installation were fine. But the installer didn't do any good about reinstalling the three toilets. He left two unset in the tubs, claiming one has a bad flange the other has a bad water supply line. The only toilet that he placed back was leaking from the tank, that I ended up have to be replaced. The plumber I hired thought it was cracked. The contract that I was offered did say that toilet removal is necessary and they is no guarantee for the plumbing work. Before I signed the contract, I was concerned about that line. I was told that toilet problem is unlikely. That proved to be very wrong. Three out of 3 toilets had problems. I was charged for all three toilet fees. I did get half of one toilet fee waived. But considering the extra costs that I have to put up to fix the problems that created by the installer, I was extremely not happy.
Tucker's was out quick to give me an estimate and once I decided to go with them my floor was done quickly I'm more than satisfied with their service.
Very nice people and great price
Quality work and installer showed up on time . I would recommend this company.
Excellent experience from start to finish
If you need flooring, this is the company to call !!!!! I had carpeting put in one bedroom, and tiled vinyl flooring in laundry room, and solid hardwood in the hallway on the second floor. Each project was professional and courteous from start to finish !!! Bruce and his wife are good people, dedicated to serving their clients as best they can! Installers were hard workers and detailed with their work. I highly recommend them! Thank you Bruce and Terri !
Dependable, professional and the quality of the work is impeccable.
Excellent installers, good price and great owners! I Highly recommend Tuckers!
My experience with Tucker has forever changed my thoughts about who I should pick when getting work done on my house. I could have picked a big box retailer to get the job done and the price might have been a little bit cheaper, but what you get working with a small business is the care, attention and quality. Terri and Bruce were very patient as I went through my flooring selection (I probably changed my mind at least 4 - 5 times), and the person who came install the floor was extremely meticulous with his work. He was an absolute pro, and he took great pride in his work. For your next flooring needs, please consider Tuckers. I highly recommend them. They have been wonderful to work with from start to finish!
Tuckers did a great job for us installing multiple types of flooring and carpet. Great service start to finish! They are awesome and so are their install crews. Our floors look amazing!