VanGo Rooter
San Francisco, CA 94080
Testimonials
This 24/7 service is so convenient! As soon as I sent them an email on their website, I got a phone call literally 5 minutes later. The lady on the phone was very helpful and scheduled for one of their workers to come during the time frame I had given. We were assigned Rich and he was awesome! He came during the earlier part of the time frame (called a few minutes beforehand to give me a heads up) and figured out what we needed in under 5 minutes. Afterwards, my brother and I went to the store to grab the needed part. As soon as we got it, I called VanGo and they redirected me back to Rich. He gave me a call a few minutes later and gladly came back to install our new kitchen faucet. Total instal took about 45 minutes, not bad at all! This company takes the inconvenience out of these household problems and really works towards helping you out in such a timely matter!
Would definitely recommend this business, excellent service!
Speedy service and great communications. A Van Go plumber showed up within an hour and was finished in half an hour. My issue was a clogged drain due to baby wipes getting stuck. Plumber cleaned it out and replaced my toilet seal. No surprises as they were very open with the price. Keep up the good work!
Great service, was able to get an appointment after work (came earlier than scheduled time...perfect), great communication with dispatcher and Paul/DeeJay the two guys that came. They diagnosed the problem pretty quickly and fixed it quickly. Paul was very helpful and honest which I appreciate, should I have the need for a plumber again I will be calling VanGo Rooter again. Thank you.
Totally bad experience from the min that I called. My HOA suggested them. I called and the lady told me that the estimate would be free so I scheduled an apt for the next day. They called me back the morning the Plummer was supposed to come saying it would now be $120 (very unprofessional to call the day of saying this after I was already told it was free) and I told them I wasn't paying that, so they sent a guy out free of charge . They gave me a window of 8-10am the guy comes at 10am on the dot. He comes in, doesn't introduce himself, doesn't say hi, just asks what the problem is. Runs the water for 2 seconds and then tells me it's a $200 charge to fix it but doesn't even investigate what's going on. When I asked how he knows what the problem is and why he only ran the water he tells me that's what a free estimate is. VERY unprofessional on both ends !! DO NOT USE THEM!!!
I called today to check on my kitchen faucet. Since the cold water is not working. Paul Yumang and his partner walk in and took a look at the water value. Took him a minute and everything work fine. They both wear booties to keep my place clean and very professional. I would use their services again.