Asked someone to come out for a quote on a sliding glass window. They said they would be out the next day. A week later they never came so I called and they showed up right away. Quoted a fair price and told me that they would be in the following week to install. They didn't show up the week they said they would, or the week after. I called at the very end of the second week and they said they would call back within an hour. They never called back. When I called today to cancel the "install" the receptionist was very polite but didn't make any effort to salvage the business... everyone I talked to was very polite and nice, they just can't seem to get the job done.