Testimonials
Chris helped me choose the best carpet and padding for my needs (new rental property) The pricing was great and the service we received from Chris alone, was worth our money!
From start to finish this was a first class job the salesman was great our salesman was Chris and the installers were punctual neat and did an excellent job I would highly recommend them
The team at Six Floors Down did an excellent job installing Mannington Luxury Vinyl Plank flooring throughout the entire first floor of our home. Their experienced installers were able to lay the planks without transition pieces between rooms creating a great look for our home. The Six Floors Down team also installed Shaw Pet Perfect Carpet throughout our second floor and staircase. The team helped us achieve the exposed stair look we envisioned by installing Hollywood wrapped carpet and utilized a bound carpet runner for the bottom half of the staircase. Six Floors Down offers quality flooring products at competitive prices along with experienced installation. I highly recommend Six Floors Down for your flooring needs.
You guys did a great job, the wood flooring looks fantastic! Thank you!
Excellent service, very knowledgable regarding flooring choices, friendly, personable, and reliable!!
6 Floors down is an exceptional company. The customer service is superior. I would recommend them to anyone wanting fair priced quality floors. We will be using 6 Floors in the future for other flooring projects.
I felt communication was easy despite the fact there wasn't always someone available in the office. I thought my sales rep was knowledgeable and gave good, solid feedback about the quality and selectiin of carpet I had to choose from. I thought the efficiency and ease of installation was excellent. Would recommend Six Floors to others!
Our experience with Six Floors Down was absolutely stellar. Highly recommend their process for removing and putting in new flooring. We will use again!
Six Floors Down did a fantastic job installing our hardwood floors! So we are ordering carpet from them too. Chris, Mike and their crew are professional, kind, efficient, neat and do the job well. We highly recommend 6 FLoors Down for flooring needs.
First-time customers at Six Floors Down and we more than pleased with the entire experience from start to finish! We explored several options and ultimately went with replacing carpet with hardwood floors to compliment the rest of the existing hardwood floors through the main entry and living areas. A beautiful solid dark gray carpet selection was made with a textured design for the 1st floor bedroom suite and we love it! Thank you Six Floors Down for the high-level of professionalism, customer service, quick turn-around time & meticulous installation each and every team member provided. Also, we appreciate the no-pressure, fun and stress-free experience. We will definitely contact you again with our next flooring project!
Fabulous experience with 6 floors down! From start to finish every person we interacted with was friendly, knowledgeable, and a pleasure to work with. We we replaced carpet with solid hardwood in our large family room. Definitely recommend this company!
The carpet in my condo needed to be replaced so I visited a national carpet retailer when I started shopping. I thought their prices were a little high but their add-ons were very high. I stopped in to Six Floors Down and talked with Mike Buck. I explained what I wanted and what I didn't want. He showed me several samples and explained the process, including that they move furniture for free. No hidden charges, no surprises, just straightforward "tell me what you are looking for and here's what we can do". And I like doing business with a Westerville business. My carpet was installed and it is exactly what I was looking for. The install team was efficient and professional. I highly recommend Six Floors Down; Mike and his team are easy to work, they are customer oriented and their prices are extremely reasonable. Thanks Mike, for turning what could have been a very stressful experience into a really good one.
Steve is a fantastic owner, glad that he has opened a flooring store here in Pickerington.
We have worked with Steve and 6 Floors Down for several years now through their Westerville location - side by side in customers homes. So happy they are serving the Pickerington and surround communities now. Great work and good people!
Changing my experience to a 5-star review (from 3 stars).
After my post, the owner of the company reached out to apologize and to make things right. I respect a company's willingness to explore what went wrong and try to turn around an experience.
Based on our conversation, I would definitely use Six Floors Down again in the future!
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I wound up here because of a horrendous experience with a different carpet retailer. My initial interaction was great. My salesperson stayed late and went through my order with me, and I was happy.
Once I paid the deposit, things then became ambiguous and it was difficult to fix an install date. Despite giving (personal) reasons for a "need to install by" date and a promise that it would be completed by that date, it was still pretty difficult to have this met.
The majority (and necessary part) of the project was completed by the time I needed it done, but part of it wasn't as expected (the install did not cover the entire part of flooring that was removed but that extended past a door threshhold), and a closet wasn't done - but my salesperson claimed the area wasn't measured (my memory is that it was) and questioned why I'd want carpet to extend past the threshhold because "that wouldn't look right." [Doesn't matter what it looks like, it's what I wanted.]
The closet had to be (re)measured and I wound up having to purchase additional carpet (which was an expense I hadn't planned for).
Overall, the project and installation made me happy because the was what I wanted, but I was frustrated with the trouble getting an install date and having to purchase additional product for an area that was measured and should have been included with the initial install.
Bottom line: I would consider them again for future business but it definitely wouldn't be automatic based on this experience.
What a fantastic company! I happened upon Six Floors Down while I was shopping for flooring for my basement. Other companies had tried to upsell me to a product I could not afford, convince me to "buy today and I can give you a deal", or offer a decent product with installation 2 months out. In talking with Steve, he steered me to a product within my budget that met my needs and looks good. A bonus for me was that there were 2 warehouses that had the product in stock and could ship right away. My order was placed on July 1, was shipped promptly, and installation was completed on July 20. The installation crew was polite, professional, and did a great job cleaning up when they were finished. I highly recommend Six Floors Down for anyone looking for flooring.
They worked a great deal for my wife and I. Steve is a great guy.
I have been looking forward to leaving this review since my initial visit to Six Floors Down, hoping the install would match up to my in-store experience.
Working with Mike and his team at six floors down was a great experience. They are professional and are quick to respond. I just love my stair runner! Thanks again Six Floors Down!
The Six Floors Down team was terrific! Steve & Mike were always upfront & honest, even when the news wasn't great. They earned my trust at every turn. They were very accommodating with scheduling & even finished early. Valeri kept me up to date on every aspect of the project. As a single homeowner I appreciate honest, experienced & skilled professionals to do the work I can't. I am so lucky that I chose Six Floors Down!