I purchased my pleated shades from an on-line source and needed an installer. One day following my call Ken showed up to install my shades. He was quick, efficient, and personable. The office staff were very helpful and informative when I made first contact. Overall I was very impressed with their customer service. Ken installed 19 shades in less than an hour. Two of them came from the factory that were cut wrong. He took them and had them re-cut and installed them just a few days later. I would definately recommend Infiniti.