Testimonials
I've use these guys for a few projects now, and I have to say: they have the best prices and turn around time that you can find in Tucson.
If you do any price shopping around town, you'll quickly realize that this is the place you want.
The only reason I only gave 4 stars is because the office is a bit homely. I feel like they could do well with an update at the storefront, or at least file some of that giant paperwork mound at each of the desks.
Bottom line: these guys are the ones to got to for any custom glass project you have in Tucson.
After using Columbus Glass several times with expensive but good results, we finally had a bad experience with them. They measured for four panes of glass, I stood and observed. The price was very high, so we ordered just two panes to replace in one window. Later the first pane was installed, and as they were leaving my wife intercepted them and asked about the other pane. We were told only one pane had been ordered. After numerous phone calls with a friendly office staff person, we were told only one pane had been measured. We paid $100 in labor, and that was simply to put in a slider pane, a 10 minute job. We were told it would cost another $100 to get the second pane installed. The owner was to call us back to discuss it, and never did, never returned our call. Last time with Columbus Glass for us!
UPDATE: Columbus Glass was kind enough to write to us offering to make it right. I will update again after contacting them in the fall. Nice gesture!
Columbus Glass was a sub-contractor for our bathroom remodel. We ordered a large, beveled mirror, and when it was installed, we noticed a small chip at the bottom. Our contractor had us deal directly with Columbus Glass to figure out what to do. Brandon came over and we asked if it could be fixed (nope). He right away offered to contact his boss and see about replacing the mirror. He said he didn't want us to think bad thoughts about their company every time I looked at the chip! We went ahead and had them make a new mirror, and Brandon and another guy came over--ripped out the old mirror and replaced it with a perfect one.
We truly appreciated their commitment to our satisfaction! Wouldn't hesitate to use them again. Both installers were friendly and professional.