Sometimes a review needs to be written about how a company handles a problem. At some point during my dealings with them my order got written down incorrectly and I ended up with a 78x58 window when in fact I ordered a 72x58. Rick the owner and the point man Joe worked with me to correct the problem and I am sure took either a loss on the transaction or broke even. To keep good faith I offered to pay the extra delivery charge and the new window is now installed and looking great. I would and will use these guys again for my future glass needs. Thanks again guys for working this out.