Testimonials
I had a service call. The gentleman who came was very nice, told me the problem and the part I would need. He even showed me how to fix it myself. $75 for a call to discover the issue wasn't bad. Fast forward 10 days. The part came and I installed it with the same simple steps the guy showed me and I am a handy person. It didn't solve the issue. I called and had a different guy on the phone who told me the garage door opener was junk and I should have gotten a better one. He was billigerant, unprofessional and told me a recommendation personally that I'd rather not post. I'll never do business with these guys again.
Horrible Service, I scheduled an appointment from 12-4. Tech called while I was on a call before noon, I called him back, left a message, he never showed or even called back. I called their office to find out why the guy never showed up, they were horrible rude and unprofessional. The service manager actually lied to me. I suggest you do not do business with them as the door they installed 4 years ago was not installed right and the door is no longer level.
Talked to two different people on the phone for some simple brush seals and they told me to come in and get them , when I arrived I was unpleasantly greeted by Jim at the parts counter and told him I was told to come in . The whole time he was snarky and rolling his eyes. I apologized because I could tell he was irritated and he reluctantly led me back to look at their inventory. Jim then said “ I don’t know why they just told you to come in” I said the piece I needed was a universal piece and said it shouldn’t be that hard to find if I could see it. He then stopped dead in his tracks and told me to leave !!! I told him he was being extremely rude and not professional at all. I can not believe with the options people have in Madison that they can treat potential customers this way. I work for a large company that has several dock doors in Madison and I can say that I will not spend a dime of my company’s money ever again at overhead door of Madison. Very disappointed.
If 0 stars was an option, I'd have selected that. Awful customer service. Complete dickhead to us and the very next customer. This company shouldn't even be in business. What sort of an asshat starts a business to service customers and then treats them like they're bothering him when they walk in the door. Shut it down. You're a prick and I'll never recommend you to anyone. Ever. I hope this business fails because they definitely don't deserve to succeed. I'd give them the benefit of the doubt if it was just a bad day but no one rates them well and the product they gave us was assembled backward. Complete waste of time.