Watchdog Security
Sacramento, CA 95835
Testimonials
I just had watchdog security installed yesterday. We are pleased with the service and thankful to have chosen this security system. I inquired couple of home security but i think this one tops the most.The owner, Alan was quick to response. Morris was the area manager who came and discussed some options. Morris was very patient, not pushy. Marcus was the technician who came in and installed the system, he was very professional, knows what he’s doing. Soon as Marcus left, we encountered an issue with our video camera and i was a little upset because it did not turn out well so i called Alan, then he asked Marcus to come back the following day to fix the issue. We are now very happy thats why i cannot wait to post this review.
This guy!! Not only did he have us set up within days of calling him but he had Ana amazing quote, he called and made sure it was okay he came earlier! Which was great because my fiancé was home and it just worked out! He wasn’t there too long, he answered every question I had and was extremely knowledgeable! My fiancé is level one certified as a security tech but was upset he couldn’t do it himself, we couldn’t be more happy with the person who did end up doing the installation! Great work!
My significant other and I take our home security very seriously. Our previous alarm company dropped the ball several times, so upon meeting Alan I expressed to him our very high standards and expectations. I told him there would be very little room for error as we were fed up with alarm issues and false alarm penalties.
Alan and his company rose to the challenge and within a week installed a beautiful security system. It has been very reliable up to this point. Additionally, his associate Will came out and fixed a software problem with our cameras that previously had been worked on for over 10 hours with no resolution…. Will fixed it in 20 minutes.
They are professional, VERY well priced, and listen. I would recommend this security company to anybody, and I look forward to watching this company grow into a powerhouse in the region. Keep up the great work guys, and above all keep delivering exceptional customer service.
This took me way too long to write for them! But, I think it’s better this way because now I can share my true experience from very beginning through these first few months of ownership!
I found Watchdog online and was immediately impressed with their reviews and high marks. Any negative reviews, I took with a grain of salt. My initial interaction (email) with Alan was very professional. He was extremely prompt, efficient and friendly. When he reached out via phone, same sort of manner. Not to mention he was calling me during a family outing! Wow! I couldn’t believe it. He gave me a full rundown and let me know some options based on a few question. I was so impressed by his service and wanted to get off the phone just so he could go back to his family. I love that this is a family business and it’s local. I told him my husband and I wanted to research and would get back to him. He didn’t pressure me at all. No pressure, no hassle, no stalking (unlike other services I had worked with…)
A few months later, my husband and I decided to work with them. He was appreciative of my email, and called me when he promised to. Same professionalism and friendliness. We scheduled a time for Marcus to come out and install. I even had mistakenly told him he incorrect amount of windows, and he worked with me for my package.
Installation appointment was scheduled very soon after. Marcus was very friendly and very real. He knew his stuff and took his time. Asked questions about what was best for us and our family.
About a week later, our 2 dogs had knocked over one of the window sensors (rambunctious play dogs!) setting the alarm off! The response rate was fantastic. I had reached out to Alan, whom took it upon himself to come and move that sensor for us. No charge! Just as a friendly service. He came out right away too.
I can’t say enough good things about this company. We are so glad we went with them for our alarm and feel so much better knowing this is all in place. Thank you to the entire team!!!!
I used to own an ADT alarm dealership in Rocklin Ca. and retired 3 years ago. I met Allen the owner of Watchdog during my tenure with ADT and asked him to help me with some installations. Once I retired, I asked him to help some of my real estate clients, fellow real estate agents and contacts with the installation of alarms and cameras. I told Allen that if I referred him clients, he MUST be there for service after the alarm installation. Since then, my referrals have received great service after the installation. Also, alarm.com monitoring and viewing cameras on your phone is the leader in monitoring service.
