North Atlanta Steel Supply LLC
Cartersville, GA 30121
Testimonials
Just had our new handrails installed. Tremendously disappointed. Will post more after we send the pictures to the company to see what they say. Bottom rail is 3 in high at the top level and laying on the bottom step at the lower end. Not to mention cutting through the concrete at the bottom because the angle was off.
They are going to amend this. I will modify this review after it has been corrected.
Ok I will change this from 1 star to 4 stars. Company was quick to respond to our complaints. They sent a rep over the next day to look at it. She agreed it was too long and a few days later had the lead installer over to make modifications. They made the mods, cleaned up well and now we are happy, this is what I expected to see after the initial installation. I will try to post pictures, may have to add another review since this is not giving me the option currently.
Simply the best customer service out there. I had front and side railings custom made and installed without a hitch. I was so impressed I had them make a gate for the fence to the back yard and refinish my mailbox. A couple minor issues were very quickly resolved with one phone call. I was told on a Tuesday they would be out to evaluate the lock on the gate that Friday. I waited until the following Tuesday to call to see why I hadn't heard what the plan was...they had already fixed the lock on the gate. Beautiful work and great customer service at a fair price. You cant ask for anything more.
I couldn't be more pleased with the customer service and craftsmanship of North Atlanta Steel Supply. They created a design of a railing for my dining room based on a picture that I found on the internet. It turned out perfectly! The employees were friendly, helpful, and efficient. The crew that did the installation was so professional and did a thorough clean-up job before leaving. I wouldn't hesitate using them again or referring them to friends and family.