Two weeks ago, our sump oump went out, on a Sunday night, no less! My husband was able to "band-aid" it until we could get a plumber out. We have a whole home warranty service and used them for the primary sump oump replacement, when they quoted he prices for a new "back-up" pump, we new we had to get another opinion! I called John, at Black Sheep Plumbing, and very glad I did. They were out within 2-days. We have such peace if mind now, they are courteous, knowledgeable, reliable and best of all, reasonable! We are so pleased with the entire experience!