Imagine a phone company where the customer is always right. A Company willing to work with its customers to see that their communication needs are not just met, but exceeded.
That company does exist and it’s called Network Data Solutions (NDS). NDS was founded by Steve L. Davis, Jr. in 2005 through the acquisition of an established communication company with over 35 years of service. Our staff of ten dedicated employees has over 100 years of combined experience. Our technicians are trained professionals that are held accountable by a strict Ethics Policy that we are very proud to adhere to.
NDS is committed to provide a work environment that values diversity among its employees. All human resource policies and activities are intended to create a respectful workplace where every individual has the opportunity to reach their highest potential.
Employees are provided opportunities regardless of race, color, religion, gender, national origin, sexual orientation, marital status, age, veteran status or disability. These policies apply to both applicants and employees in all phases of employment including: recruiting, hiring, placement, training, development, transfer, promotion, demotion, performance reviews, compensation, benefits and separation from employment.
We will evaluate how we are living up to our code of ethics by requesting feedback on a regular basis from our employees and customers. We will provide all of our stakeholders a mechanism to report unethical conduct. We will begin with employee orientation and regularly communicate all of these expectations to employees and volunteers.
We are dedicated to 100 percent customer satisfaction. We are devoted to developing “Customer Enthusiasm” and are passionate about exceeding customer expectations. We dedicate ourselves to anticipating the changing needs of customers and creating timely, innovative and superior programs, products and services.
Code of Ethics
The summary code of ethics includes the following provisions:
We pursue our mission with honor, fairness and respect for the individual, ever mindful that there is no “right way” to do the “wrong thing.” We uphold the values of the NDS in every action and decision. We are committed to act in good faith, to comply with the rule of law and NDS policies and regulations.
We are dedicated to a single purpose, fueled by a diversity of thought and action. We serve responsibly as members of all the communities in which we live and work. Our intent is for our employees to represent our diverse population, so we can maximize the relationship between our Customers and fellow employees.
At the NDS we remain dedicated to our Customers. We are committed to discovery and continuous improvement in developing and implementing our programs, products, and services.
We believe that striving to be the best in our work, our relationships, our ideas and our services is the greatest demonstration of our pledge to customer satisfaction. We are determined to do the best at what matters most. Our success depends on our employees’ ability to deliver the consistent level of excellence expected by all who rely on us.
We value our NDS employees and customers and treat them with respect as individuals. We operate in a climate of openness and trust in which each of us fully grants others respect and cooperation.
In an effort to support our mission, we are willing to take prudent risks. We strive to be proactive, innovative and creative in all we do.