Facilities Maintenance is on the cusp of shining brightly in the new dawn of retail, shedding it’s role as the compliance officer of marketing or the go-to place for financial savings. The adversity and change these folks have experienced has forged strengths in nimbleness, adaptability, and economy. These skills are quite handy for retail businesses aiming to stay relevant to customers.
As retailers strive to stay ahead of their customers’ ever changing needs, they will experiment with the in-store shopping experience, adapting it to better connect with shoppers. Beta tests and analysis will join roll-outs and planned maintenance as regular conversation topics.
Preserving functionality and appearance of stores will continue move towards planned visits. Vendor partners will continue to raise their performance level and adapt their services to meet their clients new needs.
Facilities will adjust their focus off of their internal customer and rightfully restore it unto the ultimate customer of the business.