Prime Plumbing
Glen Burnie, MD 21060
Testimonials
It is no secret that when doing home improvements of any kind, people are subject to being taken advantage of in a major way. The knowledge that goes along with being a master plumber or contractor can be used to immensely help people or conversely to immensely profit off of people's lack of knowledge. Before I met Tom Shrum I would see a leaky pipe or a bathroom issue and get a nauseous feeling knowing that it could mean a $5 repair or $5000 repair–depending on the "problem" or even more so depending on the "estimate."
The first time I called Tom it was the same story–a puddle suddenly appeared in my kitchen. I thought, "Here we go, I could have bought a million things with the money I am about to spend on whatever this is." I had heard about Tom from a friend so I have him a call. I held by breath as he came to my home on off-hours for a diagnosis. Unlike most plumbers I have dealt with, Tom greeted me with a warm smile and took control immediately. Within seconds Tom had my dishwasher moved out of its place and was snooping around with a screwdriver and flashlight. All I saw was dollar signs as the puddle starting to look like a baby pool. Within seconds Tom exclaimed, "all fixed–thank goodness!" I could not believe it! I was billed for the visit and that is it.
I know that I could have been badly taken advantage of that day. I would have paid anything to stop water from flooding my home. Tom was honest, professional, diligent, and pleasant. He gained me as a client for life at that very moment. Since then, Tom has installed a shower for me, a new toilet, a kitchen sink and fixtures, and also repaired every single problem I have had for years. In fact, I find myself looking for things for him to do I like him so much! I recently had my house appraised and was told by the estimator that Tom increased the value of my home by thousands of dollars. I paid a fraction of that for his services. I have referred Tom to my closest family and friends and they all feel the same way. There is simply no better plumber than Tom Shrum, Jr. He is a master of his trade literally and figuratively and a gem of a guy!
I have had Tom Shrum, from Prime Plumbing Maryland, out to my home several times; both for plumbing and propane work. Every time I have called him he has been responsive, knowledgeable, courteous and most importantly of all–reasonably priced. Not only will I never look for another plumber again, I definitely recommend him to anyone looking for a project to be done, be it small or large.
Reliable, honest, friendly, and fast, the guys at Prime are awesome. They made sure my plumbing problems were fixed and kept me informed throughout the process.