FB Integrated Solutions, Inc.
Needham, MA 02494
Testimonials
We hired FB Electrical to fix few electrical issues around house and wire CAT 5 wiring. We are happy with the work they did for us. Kathy is always nice on phone and scheduled work based on our availability. Stephen (electrician) was very nice, came on time and cleaned up after his work was done. There were few issues during the work that needed an emergency visit, However, FB electrical took care of the problem without any extra charge One of the items on the list was wiring a thermostat. After the thermostat was wired, we lost heat to whole house. It was partially fixed when FB Electrical did an emergency visit. Most of the Cat5 wires did not work after the wiring was done due to defective jacks. So it took longer to debug the problems and fix the wiring
I heard a clicking noise behind one of my kitchen outlets yesterday, and immediately started calling around for an electrician. The first few I called either turned me away or I had to leave a message (one even promised a callback within the hour which didn't happen).
FB Electrical not only had a live person to talk to, she immediately connected me to one of their electricians, because I was worried about a possible house fire. Tim was able to come the next morning to check the outlet in question. All through it, he explained what he was doing, and why. It turned out to be a minor issue, but I was positively surprised by the fast, punctual and courteous service.
As a consumer, every once in a rare I encountered a service provider that is exceptional and worth endorsing. This has been my experience with FB Electrical. I learned of the company as a result of an Internet search after unsuccessfully attempting to install a Nest thermostat in our home. FB's home page indicated that they were a trained Nest installer and Kathy was knowledgeable, courteous and quick to respond to my call. Since we did not have heat because of my failed attempt at the installation, Kathy rearranged their schedule so that Gene, the Nest guru,could arrive at our home that very day. I could not have been more pleased with Gene's responsiveness, expertise and unwillingness to leave our home until the thermostat was properly installed and working and we heat back. As it turns out, our heating and air conditioning systems were not quite as compatible to the Nest thermostat as promised on the Nest website but after 5 hours of testing and re-configuring wires the job was complete. Not only did Gene do exceptional work, but he provided guidance to me as to how to deal with Nest concerning FB's bill. (Nest was exceptional in this regard as well!) From now on, FB will be our contractor of choice!
Customer service was excellent from start to finish. Price didn't change. He evaluated everything before he pulled permits. Before I had a chance to ask any questions the work was complete.
Professional service and top notch installation. I will use again for another lighting project in the future.
The service tech arrived on time and went right to work. He was very professional and new exactly how rewire and do the TV hookups and mounting. We needed wires to be snaked behind walls and down from the attic in tight places? A very tuff job.I would absolutely recommend them.