My home caught fire in 2007, and there were a few issues that cropped up late last year. I didn't expect Firedex to respond, but the President of Firedex showed up at my house, said he agreed with me, and sent me a check to have the issue resolved. I thought to myself "no way", but this should tell you everything you need to know about Firedex. I am beyond satisfied with the work they did, and encourage you to call them first if you are ever faced with a tragic incident with your home.