Testimonials
I don't know what that gentleman that gave them a 1 rating is talking about. Ah, he works at Home Depot!! This place is family run and I have been buying from them for years and I live in Norwich. Maybe folks should worry about their own business and not post negative comments about great local businesses. My guess is if you work at Home Depot you are probably purchasing from Home Depot. Just my opinion!
Honest, knowledgeable, helpful, friendly, reliable, flexible...
an exceptional family-owned local business
My wife and I went down to the scratch and dent store in Putnam to look for a fridge. Our experience there was fine. After that it was all bad. They offer delivery and installation at no fee so why not? right. They proved that if you want something done right it's better to do it yourself. I wouldn't trust them to set up a child's toy!!!!! So I got home from work and fixed their improper installation(not level at all). For those of you who don't know, when you make a purchase at the scratch and dent store, they promise that you will receive the part that is scratched or dented after your purchase in 3 months at the most. My fridge had a dented door. I bought it in February of 2016 and it is now the end of November 2016 and I have no door. I call every couple of months and they tell me it is still on back order.
Delivered the stove on the exact day I asked for it (waited a couple weeks for a gas hook up). The delivery crew was very careful not to mark the new stove, my floors, and a short maze of furniture. All my questions were quickly answered when I called after the sale. Thanks Jeff, and your crew as well.