Mexican Tile & Stone Co.
Phoenix, AZ 85023
Testimonials
Mexican Tile 8, Stone is organized and professional
I am satisfied with the quality of materials used.
The job site is kept clean and safe.
My work was done right the first time.
This place is amazing. They do amazing work and great people run Mexican tile!!!
We recently went to the store looking for concrete tiles for a small project for our fireplace. The manager Terry was assisting us. She took our email address and told us she would send info regarding color names of the tiles. She also informed us that she would be contacting the fabricator in Mexico to inquire how long it would take for a shipment of bullnose tiles to arrive.She never contacted us. We sent her an e mail as well as 2 phone calls (too busy to take our call, so we left messages) reminding her that we were still waiting . 3 weeks later and we still have not heard back. We have now moved on to another place of business that wants our money. I guess the moral of the story here is if you have a small project, you are not considered important enough to deal with.
After another trip to Mexican Tile and Stone on Broadway in Tucson I am frustrated and angry. One signs that there may be discrepancies in the tiles or you are not allowed to leave with the tile; however, we discovered that different hand painted tiles of same design had been randomly placed in the box which did not match the tile we had selected. One signs that "Mexican Tile does not allow any sorting or handpicking of any material". Needless to say that the unwanted tiles may only be returned for a store credit and not a refund. Again we had to purchase more tiles to have the tile contractor finish the project. I feel embarrassed for the employees who must accept the policies of this company. The problem is there is no other company with the tiles to do business. Be fully aware of the customer policies. GO SOMEWHERE ELSE!