Airwave Communications

Scope Of Work

Luxury hotels and resorts have reputations to uphold, so they’re always seeking new ways to
optimize the experience of each guest and keep them coming back to a five star accommodation.
Acqualina Resort and Spa on the Beach is on 4.5 ocean front acres, with 188 residences,
97 guest rooms and suites, a 20,000 square foot spa, two gourmet restaurants, and three swimming
pools. That’s a lot of ground to cover for any communications system. As it turned out, the analog
radios Acqualina had been using could no longer help the resort and spa deliver the very best
service to their guests.
Rich accommodations at Acqualina are considered some of the most desirable in the travel
industry. Guest rooms and suites feature terraces with magnificent views, imported marble
flooring, and other luxurious appointments. Service for such incomparable surroundings includes
24-hour in-room dining, valet, multi-lingual concierge services, and, of course, battalions of
housekeeping and support staff. With daily rates that begin around $1,000, customers expect to
receive extraordinary attentiveness from the staff. For years, Acqualina had prided itself on
delivering some of the finest service in the hospitality industry. Still, they’re constantly looking
for new ways to do more, aiming to be the very best at everything.
Because communication is essential to delivering fast service to their guests, Acqualina
decided to focus on tightening their radio system to keep their in-house teams working together
more effectively and serving their guests at even higher levels. Specifically, Acqualina was
aiming to:
• Integrate data communications to ensure that work orders are instantly transmitted, logged,
and tracked.
• Expand coverage so that every employee at the resort and spa will be able to communicate
reliably and instantly, individually or as groups.
• Migrate quickly to a new platform that delivers better radio communications with no service
interruptions.
• Leverage the unique advantages that only digital communications can provide: clear audio,
increased user capability, and discreet communications.

Situation:
• Increase efficiency of in-house
work teams.
• Expand coverage
the resort.
• Provide discrete
communications.
Solution:
• MOTOTRBO professional
two-way radio with
HotSOS application.
Results:
• Integrated voice data
communication.
• Reduced operational expense.