Safety First, Second to None
Solex Contracting, Inc. delivers safety, service & satisfaction
Whether you’re shopping in some of the top retail locations or picking up your mobile phone, you likely have a connection to Southern California’s Solex Contracting, Inc. Solex, based in Temecula, Calif., brings together retail and telecommunications contracting and construction seamlessly across the state and also nationwide.
While these two elements of the contracting industry are different in many ways, Solex identifies what is at the center of both—personalized customer service. That service is sometimes hands-on with hammers and other times transforming telecommunications towers. In both, Solex is rising to the needs of its varied customers and providing what the company’s leaders call “an outstanding customer experience.”
“At Solex, we pride ourselves on being there for our clients and going above and beyond expectations,” explains Solex’s President, Jerry Allen. One of the ways Solex is reaching new heights is by giving careful attention to deadlines and details. For example, project managers are available 24 hours a day, 7 days a week because Solex wants to exceed customers’ expectations. The employees make prompt response times and fast turnaround their priorities.
You might think that such a high level of service could translate to higher costs; but, Allen believes that “quality is affordable.” Solex pledges to never sacrifice on quality in construction, workforce or materials. Instead, it offers cost-effective, full-service solutions, competitive estimates and reasonable pricing. Allen is a business professional who understands that construction in the retail and telecommunications industries is driven by reputation. “We have developed longstanding relationships by providing unwavering quality and competitive pricing,” he explains. It makes sense that Solex is combining and providing personal customer service in more than one industry; even the company name is a binary connection. Solex stands for Allen’s daughters’ names, Sophia and Lexi.
Evolving and innovating in retail and Telecommunications When Allen founded Solex in 2004, his primary focus was retail construction. Soon he realized that the skills the company offered could translate to the fast-growing telecommunications field. He added the telecommunications division in 2006.
“The company grew from a single cubicle to multiple locations, employing over 100 people,” Allen adds. As an authorized contractor for many retail and telecom providers, Solex delivers a wide array of services. The company’s multistate licenses enable projects to take place across the country, from small upgrades to full build-outs.
“By incorporating the telecommunications division, Solex has diversified to ensure that revenue is generated consistently throughout the year. Retail construction has consistent peaks and valleys, whereas telecommunications remains steady,” Allen explains.
Hiring and Training Enhances Customer Service
Of course, going the extra mile in both retail and telecommunications translates into finding the best people. Allen works hard to build a team of industry-leading professionals with years of onsite experience, knowledge of best practices and commitment to delivering results. Allen describes a professional environment where all partners are vetted and must demonstrate that they can enhance Solex’s proven record of service. The hiring process and commitment to quality even includes all subcontractors.
Allen explains that integrity and transparency are also crossover elements where Solex rises above. “Clients deserve to know exactly what they are getting. Our process starts with fair pricing, and continues with detailed project reporting and monitoring. Our entire team works hard every day to maintain the highest possible standards,” he adds.
Safety First Mentality Prevails
Another key element in Solex’s leading-edge business model is safety. The company’s tagline is “Safety First, Second to None.” But safety is more than a slogan; it’s a philosophy that permeates all areas of the business. With employees working in construction zones and often hundreds of feet up in the air, this commitment is clearly essential.
To keep the focus on safety, the company has a dedicated member of senior leadership devoted to this area. Enter Ben Long, Safety Manager. Long ensures that safety remains a top priority, including exceeding all necessary OSHA certifications and procedures. With over 15 years of construction experience in both the retail and telecommunications spaces, Long is up for the responsibility.
“By working directly with employees in the field to develop a custom safety plan for each project, we are able to provide the best possible conditions for all parties involved. We use an internal program to track and monitor both employee and public safety on a job site. We focus on improving methods and means of construction and educating our employees on the importance of safety and caution at all project sites,” Long explains.
“By placing safety as our primary concern, we are not only making a commitment to our staff, but to our clients,” adds Allen.
While all employees are highly trained and certified for technical services, and undergo Solex’s comprehensive safety program, there is always more to learn. That’s why regular training to keep up with fast-paced industry innovations is a high priority at Solex. “Our staff members regularly undergo training to learn new information and reinforce safety principles,” Allen explains.
Experience That Customers Count On
With the commitment to safety, quality, and excellence overall, expect Solex Contracting, Inc. to continue as an industry leader in retail and telecommunications construction. The company is committed to taking on new challenges and proving its value to clients. “We know where we’re going and where we came from,” Allen says. “We are intent on learning and growing as a company.”