Testimonials
Ray is fast and an expert at what he does.
I had made the mistake of having another fireplace repair company come and take a look at my fireplace, and to fix its problems. Those people from that other company told me that I would have to replace my fireplace, and that it could not be fixed. Also, they told me that it would cost me around $1000 to have it replaced.
It took Ray about 30 minutes to identify and fix my fireplace problems. And, he seems like a really nice guy.
I thought would send a picture of our fireplace now that we are getting a chance to start using it. We love our insert and look forward to this upcoming winter! I wanted to say thank you again to you and the installation team at American Heritage Fireplace, we are very happy with our experience.
I just wanted to drop you a quick note directly first to let you know how incredibly pleased we were with our recent fireplace install. Ken and Gary were phenomenal! We cannot speak highly enough about their level of professionalism, friendliness, helpfulness, knowledge, and customer service. We learned that Ken has been with the company for a long time, and we wanted to let you know that, from what we saw, he is a truly outstanding worker that I think you can feel quite confident he is out there representing your company really well with your customers! Hopefully you can keep him around for another 20 years! It sounds like Gary is a relative new addition to your company, but he brought a fantastic attitude to the job and was also great to work with. We were blown away by this team.
Also, Chris did a nice job of working with us throughout the process and even stopped by on the first day of the install (and the last day to bring the glass rocks for inside the fireplace) to make sure everything was in order. He was patient with us, as we started looking into the possibility of a fireplace back in February/March. We never felt rushed or pushed into any decision, just supported with information and answers as we needed them, giving us costs on various different items and configurations before we ultimately decided on something.
Looking forward to sitting by our new fireplace this winter!
These guys are as good as it gets. Very professional and understanding. Fixed my fireplace for $125 when I was told I needed an $1100 new fireplace from another company. Refreshing to deal with a Chicago company that isn’t trying to pull one over on someone who knows nothing when it comes to their business. I trust these guys 100%.
