I called about renting an acetylene torch because I need to enlarge a couple of holes on the trailer hitch on my vehicle. Though O'Leary's doesn't rent them out, Erin (spelling?) took my info and talked to his manager John to see if they could help me out.
I got a call back saying that if I can't find a torch to use, I should come by and they'd help me out one way or another.
I'm the son of a welder and farmer who lives about four hours west, where everyone is willing to lend a hand if you need some help. It's refreshing to receive that kind of treatment from an establishment right here in Chicago.
Kudos to your team. You're doing it right over there.