How many years of experience do they have?
Every Silverado plumber has no less than 10 years of experience, most have close to 20. An experienced plumber can find your problem quicker and fix it faster. That means you save money!
Will they charge you for just coming to your door?
Many plumbers have a trip charge so always ask. When a trip charge is added to your estimate, you may end up paying more than you expected. At Silverado, if you are located within Tucson city limits, we never charge a trip charge – even when we’re giving you an estimate. You pay us for the work we do – not for just showing up.
Do they charge for nights and weekends? How much?
There are no overtime fees at Silverado for work done between 7 a.m. and 5 p.m. on Saturday. We do have extra charges for work done at nights or on Sunday. However, ask for the total hourly rate – including any trip charges and overtime. Our normal every day charge with overtime is less than most other competitors’ regular time.
How well stocked is the plumber’s truck?
We believe that a well-stocked truck saves the plumber – and you – time and money. Every Silverado truck carries over $5,000 in parts. Add our equipment and each truck is stocked with over $15,000 in plumbing supplies and tools. We’re ready to get your job done right!
How many years has the company been in business?
Silverado has been in business for 10 years. In that time, we have seen many companies come and go. Many close within the first 3 years. If you’re counting on a guarantee or simply looking for a plumbing services provide who stands behind their work and can meet your plumbing needs in the years to come, ask how long they’ve been in business.
Are they prepared to get your problem fixed?
We talked about how much equipment is on the truck, but here's a simple question that addresses one of the most common plumbing problems - how long is your snake (a snake is a piece of equipment used to clean drains)? Many companies only carry snakes that are 75’ long. The drop from the roof to the ground is about 40’ so if they have to work from the roof that only leaves them about 35' to unclog your line. EverySilverado truck carries a snake capable of reaching 300’. We use Gorlitz equipment, the best equipment on the market. Again, we're prepared to save you time and money by getting the job done quickly and correctly.