Rondo Pools
Phoenix, AZ 85020
Testimonials
Thank you once again for the hard work your whole team put forth to transform our backyard into the retreat we envisioned! From our very first meeting with your sales designer, the design process was a pleasure and the attention to details and our goals well understood. Your superintendent kept the entire process moving forward and was always available to answer any questions when needed. We felt very informed during the building process and thrilled the project completed on time. Our home is now complete with a gorgeous Rondo backyard including pool, spa, water features, fire-pit and travertine decking... and we are loving it!
We recently purchased a pool from Rondo. We looked at a few companies and were the most impressed with Rondo and designer Raphy. He really impressed us with his design and presentation. The build went smoothly even with all the rain we received in the area. They even were able to work around the landscaping work that was being done in the backyard. Our Customer Care Rep was always quick to respond to any question we had. We have a house in a new housing development and the new home counselor has even sent prospective buyers over to look at our new pool. We would definitely recommend Rondo to anyone looking for a pool.
Good Investment, Great Company! – Thanks to Rondo our pool and backyard landscape is gorgeous! We can't say enough about the wonderful people at Rondo who created our sanctuary. They were prompt and communicated with us throughout the process, addressing all concerns during and after construction. All work was done skillfully and with care to keep the area relatively clean throughout the construction. This is truly a company with integrity.
Just wanted to take a moment to say how happy we are with our new Rondo pool. From the initial design to the final completion, every inch of the way was professional. The workers sent to do the job were excellent, caring about their work ethics and most importantly friendly and respective of the property. Any unforeseen complications were handled without any cause for delay and thus the pool is outstanding. Once again…Thanks!
We love our Rondo pool. From the day we entered the showroom we felt instant confidence in selecting Rondo as our pool builder. Our salesman listened to our desires, me liking the square designs and hubby liking curved lines, offers up a challenge yet we were provided a design we both loved with some added features we had not even considered. There was never any pressure to make a decision and he readily made modifications until we were satisfied. Having built pools in previous homes we were ready for delays but Rondo kept constant communication with us throughout the entire construction. We knew who would be coming and when and the pool was completed in 5 weeks. The quality of the pool was top notch. Even one of the inspectors remarked on the quality workmanship compared to other pool builders. We agree! Rondo builds an affordable quality pool and we have readily referred friends and neighbors to be sure to check out Rondo if they are looking for a pool.
We were very pleased with the pool put in by Rondo Pools. From the very beginning, our experience with our salesman/designer Bryan was excellent. We had other pool companies come out for estimates and ideas, but the design and the price given to us by Rondo was the best. Bryan had excellent ideas for the design of our pool and deck. The work started when they promised, and we were kept up to date with the progress of the pool. They told us a date to expect to be swimming, and sure enough we were actually swimming before that promised date. The construction team and our project superintendent Pete were very professional and always showed up when they said they would. If we ever had questions, a call to Pete was always returned in a timely manner. Also, as much as can be expected with such a project, they always cleaned up as much as possible after each visit to our backyard. Overall a very good experience, We would recommend that anyone looking to put in a pool should definitely consider Rondo Pools.
We had a great experience with Rondo. The pool is wonderful; everyone was super courteous and helpful. Especially our Customer Care Rep who I emailed quite often; she was amazing, helpful, and super informative. She made the experience even better and walked us through each step of the process, even when we were annoying. I hope she get recognized for her efforts and great customer service.
I wish to take this opportunity to express my thanks and appreciation for the way your organization and especially my project foreman, Mr. David Furman, ran and completed our pool project. Ever since moving to Arizona, I have been attracted to the Rondo Pool business. I guess because it is a family business and I favor that type of attention to detail. So, when my wife and I decided to refurbish our pool, Rondo Pools was our first choice. From the very onset, Dave Furman gave us his undivided and professional attention. The costs and amenities available were presented at a most professional level. As I am very interested in the details of the construction process, i.e. how this is done, how that is located, etc., I must have been at times a total pain in the neck to Dave and his crews. But, they always allowed me to ask questions and gave detailed answers without complaining. I appreciated that. All of the subcontractors were very skilled. They arrived as scheduled, completed the job in a timely fashion and left the premises clean. Again thanks to you, your organization and Dave for a very good experience and a beautiful pool. We are enjoying it very much.
We purchased a lot to build a new home, and even before ground breaking we contacted three pool builders in the Phoenix are to give us some ideas and an estimate. Rondo was the only company that offered to meet us at the property to discuss this with us. The sales rep was knowledgeable, and he was excited. We discussed our needs and he gave us some options/opinions. Two days later we had a 3D pool plan that we just loved. We never looked back from that point. What a great company to work with, from the first time we met at our lot to the day Rondo did my new pool orientation. Seldom am I completely satisfied with the product, and the customer service of a company. During the process we had the pleasure of working the CEO of the company, which isn't all that common in business today! I would highly recommend Rondo pools to anyone considering building a pool. Ours is a "spool", and I have no doubt we were treated the same as any customer building a pool 3 times the size of ours. Ask for Pete to be your construction supervisor; GREAT COMPANY!
We just completed our pool remodel with Dave Furman at Rondo Pools. I got estimates from 5 major pool builders in the valley before deciding on Rondo. We love our new pool! This was an average dollar project at $15k but we never felt our small job was less important than a big high dollar one. More importantly the process was the easiest remodel project (new kitchen, floors; doors in a year) I've done to date on our home. I'm sure this is thanks to Dave and keeping the project on track. This is our seasonal home and I was concerned about monitoring this project from Chicago but it turned out quite easy to accomplish with Dave in constant contact with me and updates. I'd recommend Rondo pools to my friends.
Very Satisfied Customer – We had a new pool and spa built by Rondo pools this spring. From the very beginning we were treated with professionalism, friendliness and caring for what our dream pool should be. Any concerns we had both during the construction and afterwards were immediately looked after with the same professionalism we received from the very beginning. We love the pool and spa. It turned out better than we envisioned. If you want a first class job done by a first class company you are at the right place with Rondo pools. We highly recommend the great company.
I wanted to share my experience dealing with Rondo Pools. My wife and I have looked at several large and small pool builders and Rondo Pools came up with a design we dreamed of. Your entire team provided us with excellent customer service and Kudo's goes to Raphy (Avakian) for all his hard work with the pool design. The 3D program Raphy used was an excellent tool to give us a vision of what the pool would look like. I have recommended Rondo Pools to my family, friends and neighbors.
I usually do not recommend a business because many are not worth mentioning; however, I found one that is—Rondo Pools! My wife and I were in the market for a pool and contacted 10 pool companies in the Phoenix area. Some did not call back, others overly aggressive, one spelled my wife’s name wrong (a BIG no-no), two (2) were late and no phone call (another no-no) and one was in a big hurry, but not Rondo Pool rep, Mr. Raphy Avakian. He made two trips to our house, was on time, spelled my wife’s name correctly, explained the process step-by-step, was detail orientated, made minor adjustments, and took his time; which told us this is the company we want. He showed us a computer model, of the pool, in their show room and it was exactly what we discussed to a “T”. Ms. Morrell, Customer Representative, kept in touch with us all the way. All work was performed with professionalism and went as smooth as can be. So if you are in the market for a pool contact Rondo Pools, Mr. Avakian and you will not be disappointed. Ladies and Gentlemen this is what it is all about.
We had such a positive construction process and everyone we spoke with was wonderful! Our pool is so lovely and looks exactly like the computer generated pool that Joe Haning drew up for us! During the initial design process, Joe would add or take away anything we asked and have it sent in an email within hours. What a great company to work with and they have been quick with any issues or repairs. We love them and have recommended them to everyone building a pool in our housing plan. Thank you Rondo!
Joe Haning helped design our new pool in 2013. Last week I called with a couple of questions, he not only answered them, but went the extra mile by scheduling time to meet with me in person. I will continue to recommend Joe and Rondo Pools to my friends, family and neighbors!
We have just started the process of building our third pool with Joe Haning and Rondo Pools. We recently moved and quoted with three different companies, but ultimately we felt like we'd be crazy not to go with Rondo again. Joe is amazing to work with and his designs are beautiful. Our last two pools gave us no issues and the construction process was smooth and painless. Contractors were there when they were supposed to be, our construction supers fixed issues, usually before we even noticed they were issues, and communication was always wide open. We are looking forward to being able to start digging and watching the process as Rondo constructs another beautiful pool for us!
We have been working with Raphy on plans for our new pool. He's been so great! He even helped with a rendering for potential buyers at the house we are selling. He has gone above and beyond. We can't wait to see what the finished product looks like in a few months!
How would your feel if the tiles in your pool started to just fall off or you develop a crack in your pool in less than 5 years after you get a new pool from Rondo? That is what happened to me. I had a great experience with Ronda Pools on a complete pool and spa remodel. It included ripping out all the old Pepple Tec, some decking, new pepple tec and tile. All was good for a few years and then the tiles started just falling off. There also is a crack that appeared in the peppletec on a step. I worked with Dave Furman on the remodel and requested his assistance on the repairs. He stated the warranty was only for 3 years from when they start the job. My issues were less than 5 years old. Yet they offered no assistance.
I went through all the channels to request the simple opportunity for Ronda to make it right. There was obviously a bad installation. Furthermore, Rhondo just blamed it on their subcontractor. They don't even do their own work!
So while Ronda seems polite and nice if and when you have a problem. Don't expect them to stand by their work. For the money they charge I would definitely give yourself the piece to mind to use a company that will stand by their work. A pool is a big investment and you want it to be done right.
If you decide to go with this builder be cautious and make sure you read everything thoroughly. what was promised to us in our original quote was not honored in the end, sales rep Andy was being dishonest and sneaky by removing items from our quote but the price never went down, when we caught on and questioned him about it he tried to justify by saying he had already given us a discount. Andy was being ignorant to the fact that he removed items that were already promised in the price. The sales manager Steve contacted us later and his customer service was much worse than the sales rep. I am so relieved that we didnt end up going through Rondo pools.
Terrible experience! They over promised and under delivered from day one. Just so everybody knows. They will not accept credit, only cash or finance through third party. Also, they will not finish the job until AFTER they are paid in full. We had some issues with the finish because they did a terrible, rushed job in over 100 degree heat. They offered to fix it this fall for $550. Yes, they were gonna charge me to fix their error. Rondo doesn’t actually do much of the work either. It’s all farmed out to third party. I chose this company because it is family owned. The only person I had any contact with that cared at all was the owner. Too bad that all other employees I came In contact with didn’t have the vested interest of the owner. Another thing. I never actually saw or met the foreman or anybody else employed by Rondo after we put the down payment down. They had soanu chances to make it right, but refused. As soon as we signed on the dotted line, we were a number, nothing more. I have never been more disappointed by a service provider in my life. $15000 later and I am not enjoying my pool. Every time I go out back, I see the work and it just pisses me off. It’s an awful feeling.