I needed a new garage door opener as mine was on its last legs. I am a huge advocate of supporting local business, so I Know a Guy was my first phone call. Said he was busy and could I hold or he could call me right back. I said either, he said he'd call me right back, I gave him my phone #, and 2 and 1/2 hours later I still had not receive a call back. I called a company in Olympia. They helped me right away, my new garage door opener was installed a couple of days later. Sorry, but to not return a call is not good customer service.