Our a/c unit had ceased cooling last night. After checking all of the normal things (batteries in the thermostat, possible tripped breaker, etc.) we realized that we needed a professional. We did not have a heating/cooling company so I looked to Google for help in finding one. I found Stonebridge there and they had great reviews, several from long time customers, so I called them.
I spoke to Mike in Service and let him know what we had going on and what we'd done so far. Mike scheduled a serviceman to come out in 2 hours time. We also set up routine maintenance on our units for the following week as well as discussing a service plan. I received a call an hour later from Mike letting me know that not only could the serviceman get to us in a half an hour but he could also do the routine maintenance when he came. (If that would work for us.) I readily agreed!
The young man who came to service our units quickly found that our compressor needed replacing. Once the part was replaced he proceeded to check out both units thoroughly and took care of topping off our refrigerant. He was friendly, knowledgeable and cleaned up after himself. He explained in writing and verbally everything he'd done before having us sign the work order and thanked us for our time before leaving.
I'm not easily impressed but today I am blown away by the customer service that my husband and I received from StoneBridge. They have earned us as lifetime customers!
Justin is a very personable and knowledgeable air conditioning tech! He...
Justin is a very personable and knowledgeable air conditioning tech! He has always showed up on time and greeted us with a friendly but professional manner. He also takes the time to show us the problem with the A/C unit and then shares what he plans to do to correct the problem. I highly recommend StoneBridge Heating & Air but also wanted to let the company know what a great employee they have working for them!
StoneBridge Heating and Air Conditioning to me is a first class...
StoneBridge Heating and Air Conditioning to me is a first class operation. From the beginning when I called Michael Downs, Sales/Service Coordinator, to the two technicians who installed my AC system they were a pleasure to work with from beginning to end.
My home's AC system just plain wore out and it was no longer cooling during the hot summer weather. I called several air conditioning companies for bids and installation. No one could work me into their schedule until a week or so later.
When I called StoneBridge, the first thing I asked Michael was when he could have the system installed. He said tomorrow. And I said SOLD!! StoneBridge jumped into action and got the job done in a very expedient manner. The technicians were knocking on my door by 9AM the next morning.
The two technicians who installed the system were very pleasant individuals who exhibited a very professional demeanor. Mark and Josh didn't waste time. They got to work and were a well coordinated team. Both knew exactly what to do. And their work product was done in a very workman like manner. What else could a satisfied customer ask for? I got prompt service from the sales department and technicians who installed all my heating and air conditioning equipment.
The owner of StoneBridge has a good crew that is top notch and should be proud of the good work they do for him. Two thumbs up from this happy customer.
Additionally, the price for putting in my new system was the lowest I received from several contractors.
And now that my AC has been operating for a few hours, my home is on its way to being very comfortable. I have never been able to achieve this level of comfort in my home since I moved to Tyler. The new equipment made my home much nicer now and will be able to lower the thermostat to a setting more to my liking. I could never get the old AC to achieve 76 degrees. Now my home is cooler than 76 degrees and much more livable. Even my kitty's have an extra step in their walk since they notice the difference too.
Again, thanks to Michael, Mark and Josh at StoneBridge. They're a great team. And to top it off, they're nice fellows.
Finally, folks can buy the best AC equipment in the world and still turn out to be lousy AC systems because of poor installation. Having worked in the energy efficiency sector for nearly 30 years, I knew what to look for in the installation. StoneBridge has trained their folks to install AC equipment properly. That is the key to any properly operating system. A properly installed contractor's low priced type system will work much better than a high end (expensive) system if it is not properly installed.
So if you you hear a lot of negative noise about different brands of equipment, the common denominator is most likely a poorly installed system. StoneBridge does things right.
I have met 2 of their technicians. John P. and Chance. I have to say I...
I have met 2 of their technicians. John P. and Chance. I have to say I was highly impressed. They are willing to educate you and take their time to make sure you are comfortable with what is going on. They had me perform a couple of tests after they cleaned/looked at the system to confirm all was well. They explained how it would work and why.
Everything did exactly what they said it would. I felt comfortable with them and was so pleased with their pleasant and friendly manner.