Testimonials
Excellent work, great customer service, and Carrier branded equipment. The total job was almost 13K which I know is a big price tag. I am sure I probably could have found a cheaper solution, but I am sure it would be lesser equipment and almost certainly a lesser experience too. I felt I received good value. Finally, one small point. Since they are not far away, I dropped by their office to pay them. It is a decent-sized operation that seemed to be well organized. I feel they have a real company backing up their work, not just a couple of guys with a van. … Highly recommended
Ryan explained everything very well. We have a major problem and he helped us to find the right solution for us. He was very patient and very professional and we really appreciate his help . We did not expect to need a new system but we understand.
Joseph and Christopher did an outstanding job on my system and Chuck did a great inspection. The installation and professionalism was unparamount. Thank you so much for delivering such a great service.
I want to compliment Joplin Air Conditioning on the level of service we have received. We had to replace a Trane 2-ton Condenser and Coil Unit last week. Joplin was recommended by a friend. We also had known the Joplin family since 1980 when we first moved to McKinney. It was sad to hear of Bill’s passing last year.
We received the highest level of service from your crew. Specifically Walley R. (Employee # 333), and Travis S. (Employee # 348). They did the install on 5/12/16. Specifically I was impressed with Walley and his mission to enhance Travis’s training and skills. I watched and listened to Walley as he took the time to share his many techniques used to organize the job, what tools to use, then commission and test the new unit. Walley explained to me your management had sent him with Travis and that he was to take time that day to train Travis. He was patient, communicated precisely, demonstrated where needed, and shared his expertise. There were several others on the phone and I should mention Janis Harbin and Jeff (supervisor) who gave us the estimate/finance as all being very professional, as well.
It is also a great demonstration of your corporate culture that you hired Travis, a Vet. He learned fast and worked well with Walley.
Joplin Air and your staff have “Quality and Put the Customer First” mentally. You should all be proud and I know Bill would be.
Our Tech Ryan, was on time as usual. I am always amazed at how cordial and efficient every tech has been. In reading the reviews you see people saying that they will be requesting a certain tech. Every tech that has been to our home has been nothing less than super so I would see no reason to ask for a particular one. I also appreciate the fact that if I forget to schedule the pm, then I always get a call that it is time as opposed to just letting it slip by. Always very professional and efficient and it is much appreciated.
