Testimonials
We use Global Security for our home security and I have been greatly impressed. There were wiring issues from a previous system and they made multiple trips to figure it out and get us up and running with no cost to us.
The system they provide is very easy to use - we can manage it from our phone or online and it is infinitely customizeable. I highly recommend them.
All that I can say is they screwed us over big time and the smurf tube for the flat screen TV is useless ... In fact everything they pre wired for us in the building of our home does not work ... Called and spoke to the owner and he really could give a crap he got his money and laughed all the way to the bank . There are a lot of other companies out there who care and know what they are doing . My husband questioned there install and was told not to worry about a thing they are professionals ... WRONG ... Greedy idiots who could careless that you screwed us over and can't fix it now ... Thanks Global and no offer to refund us either !! Jerks !!
We've been customers of Global Security for more than a decade. We're very happy with their excellent customer service over the years. Knowing they're based here in Vancouver is good, so much better than dealing with huge national companies that require you to go through a voice mail jungle to find an actual person. And the people at Global never treat you like a number. We recently had Global upgrade our security to a cell based system. Kyle and Tim installed it to our complete satisfaction. Being able to set the alarm from our smartphones is something we've long wanted to do. Very nice. Thank you, Global!
i could go on about specifics but i have been using global security for 3 years for the security of my business. unfortunate for us our industry has had a streak of break ins over the last few months and my specific store has took the blunt of 3 of them. The first break in we had our alarm system did not go off at all. the second time after global apologized and installed (better equipment) the system worked correctly and scared the burglars away. after the second break in we moved locations and had them outfit our new space with whatever they thought was necessary to be as secure as possible. They sold us a security system, professional install, and extra sensors. The install on the cameras left wires hanging down out walls not hidden at all and the quality of the camera picture was bad and extremely delayed. 1 week after we got our 3rd break in and again the alarm system did not go off at all. not only that but the camera system did not record anything because they were activated by the alarm at night apparently. This time around the burglars spent a good amount of time in our business stealing whatever they wanted because there was no alarm to scare them away. i spoke with them a few times after this and it took over a month to get back to me. They had pretty much nothing to offer us other than in there words ( better equipment again) i asked why it wasn't installed before and also some other concerns i had about placement of sensors and the person Eric that came out agreed the sensors were in bad locations and just said he didn't no why these things were not debt with before. I have been paying for a service for 3 years that has worked 33% of the time and when i asked to have the month service fee reimbursed since i was paying for nothing if it wouldn't work they refused to do so. During this time i been waiting to hear back the last month+ there dues have still been being deducted from my bank account. The other gentleman that came out informed us we own the equiptment after our service contract is over and the monthly fee is for monitoring. he said there monitoring worked fine and its my equipment that is failing multiple times so its not there fault basically. If security is important to you in your home/business i wouldn't except a 33% success rate. 2 out of 3 times needing there service it failed. every person iv talked to says the same thing, this doesn't happen but to me its happened 2 times our of 3 so I'm assuming this is allot more regular than they are saying so please shop some other places and stay clear of global security. there is allot of other reasonable options out there that guaranty there systems.