To say that I am pleased with Shepherd's Heating & Air would be an understatement. I have had technicians come to my home on two different occasions for issues with each of my heat pumps. Each time I found them to be professional, efficient, knowledgeable and most respectful of me and my home. Today, a technician by the name of "Jeremy" came for the call. He was friendly, neat, and made sure I understood the problem at hand and the required remedy to fix it. He emphasized for me not to hesitate to call should I have any further problems, questions or concerns. He treated me as if I was his only and most important customer of the day. What a great asset he is to this company! Should I have any future needs for heat pump service, I will definitely request Shepherd's Heating & Air when calling my home warranty company. In doing so, I know without a doubt I will be in excellent hands.
Excellent company! Problem with my oil heating that another company had wasted my time over. Greg was quick to have his tech's come out. They were very prompt, super nice and fixed the problem quickly. They took the time to explain what had been wrong which I really appreciated. Will recommend this company to anyone and am now a lifelong customer!!
My home warranty company sent Shepherd's to me. They arrived when they said they would. The technician listened to me. He fixed capacitor and answered my questions patiently. He explained what he was doing and why. I would not mind working with him again.
The company came out from my home warranty. The guy came in to find out the problem with the heating and cooling. He was super nice, he took the time to explain the system I would recommend them to anyone.