Onyx Marble & Granite
Framingham, MA 01702
Testimonials
Mara was great to work with. She helped us pick awesome countertops. The fabricators and installers were true professionals and my kitchen looks fabulous. Will be back to do my bathrooms.
Great service, top quality
Recommend them all the way!!
I am very please with the quality of the work, very professional crew!
I like this job, I find it very interesting drawings and stones, congratulations
Selected a quartz countertop and shower bench to be fabricated and installed by Onyx... great service/value, delivery and installation was made to accommodate my tight schedule, and the final product looks great!
Absolutely the highest quality granite contractor I have ever used, their crew was very punctual and polite.
Please DO NOT use this company and Save yourself the stress and frustration This is basically my complaint I filed with the BBB.
We paid for an expensive quartz custom countertop and provided pictures of exactly what we wanted from multiple angles. A measuring person came from the company and together with me and my husband using long 4 inch bendable strips and placing them about half a foot apart from each other made an approximate shape that we wanted. Due to the nature of a custom uncommon shape, we were expecting the service to come back with an actual cut out of what we wanted using cardboard or something similar for us to confirm but this step was skipped by the company. The countertop was then cut but when installed it became obvious that there was too much cut off on one side that left the side panel obvious and with too little overhang to cover it the way it should be covered. It looks ugly and I will probably be hitting my feet on it all the time since there is not countertop overhang in front of it, nevermind the fact that its an actual ERROR made by either the measurer or the cuter We contacted the business within a few days and the measuring person came out again to see what the problem was. He agreed that there was too much cut off and said it will need to be replaced. Our contractor was here to witness the visit and was in the same room working. They said they will contact the manager and call us back the same day. There was no call. No call the next day. I called on the third day and the owner came out himself. In a HEATED RUDE argument with me he said that there was no error made and that it's my "style preference" and all he can do is cut the countertop even further to make it match on the other side without remedying the issue at hand. He was very rude and left saying he won't do anything about this and he doesn't care that his customer is not happy. Again my contractor was there to witness it and even intervened telling him "Come on man, this is an ERROR". The owner just kept drawing shapes for me trying to convince me it's not an error. This company claims to have excellent customer service but we saw the complete opposite. Unprofessional and arrogant owner and a rude manager who say the compny has over 20 years experience in the business but then makes and error and doesn't agree to fix it or give a discount. Literally, he said other than cutting the other side off more (how would that help?!) he won't do ANYTHING.
This countertop piece separates our open kitchen from the living room and is a prominent piece in that space. The error is very obvious and I am stressed out having to deal with this on top of all the renovations in the house ?
Update: 8/11/17
The manager of the company called to hear me out, apologized and worked with me on satisfactory resolution to this ugly situation. This is customer service as it should be and I am very thankful to him.
Just had our new quartz countertop installed last Monday.... I LOVE IT. This was an easy experience. Right from the office staff to the installation people, they were helpful and professional. Would use them again in a heartbeat and will recommend them to friends and family (or anyone else who tells us how much they love out countertop!) Thank you again for such great service and a beautiful product.