Formative Linear Systems

Operations, Retail, & Franchising Executive 

Turnarounds, Growth, & Profits at McDonald’s, Dreams Inc., Cartoon Cuts, Dryclean USA, Burger King 

By inspiring teams and franchise operators across my region to excellence in service quality and performance, I create the vision and path to profits, turning around challenged operations and attaining top sales rankings. By removing obstacles to growth, I’ve led the Philadelphia region at McDonalds to strong results, focusing on operator accountability, metrics, KPIs, customer satisfaction, cleanliness, safety, cash flow, guest counts, and service speed. 

I enjoy developing strong leaders and talent throughout franchise, retail, and service businesses – ensuring customer engagement and satisfaction. Examples of success in startup situations, new market entry, and turnarounds include:

? Consistent growth as regional VP of Operations & Franchising at McDonalds, bringing the region to one of the top sales generators nationwide

? Operational efficiencies and bottom-line results from a team-centric approach, consensus-building, supply chain coordination, Six Sigma, capital improvements, market research, and employee retention

? Positive relations with owner-operators, even with franchisee exits and push for better restaurant modernization

? Retail oversight and growth, bringing Dreams, Inc. sports memorabilia retailer to a 375% gain in sales and a 4-fold gain in EBITDA

? Profit turnaround at Dryclean USA in Nashville territory, with better brand awareness in global $250M business. Built Joint ventures and partnerships enabling international growth

? Top growth records and turnarounds in leadership roles including VP-QSC at McDonald’s, , President at Cartoon Cuts, District Manager at Burger King, Division Manager for Dreams, Inc., and SVP & VP Operations at Dryclean USA (heading brand expansion into Central / South America & the US)

Connections - jorgeisalvat@gmail.com.